PRIVACY POLICY
Pet Buddy’s – Privacy Policy
Last Updated: September 16, 2026
This Privacy Policy describes how Pet Buddy’s, operated by Pet Value PR, LLC (“Pet Buddy’s,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our online store, make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise interact with our services.
Information We Collect
Depending on how you interact with our store, we may collect personal information including:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and purchase information
- Account information
- Customer service communications
- Marketing preferences
- Device and browser information
- IP address and general location information
- Website activity and interaction information
- Information necessary to process payments and prevent fraud
Payment information may be processed by Shopify and other authorized payment providers. Pet Buddy’s does not necessarily directly store complete credit or debit card information.
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments and refunds
- Arrange shipping and delivery
- Communicate with customers regarding orders
- Provide customer service
- Maintain customer accounts
- Detect and prevent fraud or unauthorized activity
- Improve our website, products, and services
- Maintain the security and functionality of our online store
- Comply with legal, tax, accounting, and regulatory requirements
- Send marketing communications when permitted and according to your preferences
Shopify and Service Providers
Our online store is powered by Shopify.
Shopify and other third-party service providers may process personal information to provide services such as website hosting, checkout functionality, payment processing, shipping, analytics, fraud prevention, customer communications, and other services necessary to operate our business.
These service providers may process information according to their own privacy policies and applicable legal requirements.
Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to operate the online store, remember customer preferences, maintain security, understand website usage, improve performance, and support analytics or advertising where applicable.
You may be able to manage certain cookies through your browser or device settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, appropriate choices regarding non-essential cookies and similar technologies will be provided.
Marketing Communications
If you subscribe to receive promotional emails or other marketing communications from Pet Buddy’s, we may use your contact information to send information about products, promotions, offers, and store updates.
You may unsubscribe from marketing emails by using the unsubscribe option included in those communications.
You may continue to receive necessary non-marketing communications concerning orders, transactions, customer service, security, or your account.
How We Share Information
We may share personal information when reasonably necessary with service providers that assist us in operating our business, including payment processors, shipping providers, technology providers, analytics providers, customer service providers, marketing providers, and fraud-prevention or security providers.
We may also disclose information when required by law, legal process, regulatory requirements, or when reasonably necessary to protect our rights, customers, business, or services.
We may disclose information in connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable law.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain transaction and business records, comply with legal, tax, accounting, and regulatory requirements, resolve disputes, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including rights to request access to, correction of, or deletion of certain personal information.
We may need to verify your identity before processing certain privacy requests. Requests may be subject to exceptions or limitations permitted by applicable law.
To submit a privacy request, contact us using the information below.
Children’s Privacy
Our online store is not intended to knowingly collect personal information directly from children in violation of applicable law.
If you believe a child has improperly provided personal information to us, please contact us so we can review the matter.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Pet Buddy’s is not responsible for the privacy, security, content, or practices of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.
The “Last Updated” date will be revised when appropriate.
Contact Us
For privacy questions or requests, please contact:
Pet Buddy’s
Operated by Pet Value PR, LLC
Puerto Rico, United States
Phone: 939-323-7199
Email: info@petbuddys.co