Pet Buddy’s – Return and Refund Policy
Last Updated: September 16, 2026
At Pet Buddy’s, operated by Pet Value PR, LLC, we want our customers to be satisfied with their purchases. This policy explains our return, refund, damaged item, exchange, and cancellation procedures.
We accept eligible return requests within 14 calendar days of delivery.
To be eligible for a return, the item must be unused, unopened, in its original packaging, in the same condition in which it was received, and in resalable condition. Proof of purchase may be required.
For health, hygiene, and safety reasons, certain opened, used, or partially consumed pet products cannot be returned. This may include food, treats, supplements, grooming products, shampoos, conditioners, colognes, dental-care products, hygiene products, and other consumable or personal-care products.
Please do not send products back without prior authorization.
To request a return, contact Pet Buddy’s within 14 calendar days of delivery:
Phone: 939-323-7199
Email: info@petbuddys.co
Please provide your order number, the name associated with the order, the product you wish to return, and the reason for the return.
Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.
Items returned without prior authorization may not be accepted.
Please inspect your order when it arrives.
If you receive a damaged, defective, missing, or incorrect item, contact Pet Buddy’s within 7 calendar days of delivery.
We may request photographs of the product, original packaging, shipping package, and shipping label to evaluate the claim.
After reviewing the claim, Pet Buddy’s may provide an appropriate resolution, including a replacement, store credit, or refund.
If an eligible return is requested because you changed your mind, ordered the wrong product, or for another reason not caused by Pet Buddy’s, you are responsible for the cost of returning the product.
Original shipping charges are non-refundable unless the return resulted from an error by Pet Buddy’s or a refund is otherwise required by applicable law.
For health, hygiene, and safety reasons, we generally cannot accept returns of opened, used, or partially consumed products.
Products damaged after delivery because of misuse, improper storage, or improper handling may also be ineligible for return.
If you are unsure whether a product is eligible for return, please contact us before sending it back.
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Processing times after a refund is issued may vary depending on your bank, credit card company, or payment provider.
If you receive a damaged, defective, or incorrect item, contact us so we can determine the appropriate resolution.
For other exchanges, please contact us before returning the original product.
Orders may begin processing shortly after they are placed.
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, packed, or shipped.
Pet Buddy’s
Operated by Pet Value PR, LLC
Phone: 939-323-7199
Email: info@petbuddys.co
This policy does not limit any consumer rights that may apply under applicable Puerto Rico or United States law.
